Returns

The return process must begin within 14 days of delivery. The item must be unused, in the same package and in the same condition that it shipped. We are not responsible for any late or damaged shipments. If 14 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange..

To complete your return, forward a copy of your order confirmation email to info@biorb.ca and denote the item and reason for your return request.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. 

We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 5 business days (or longer depending on your bank).

Reasons a refund may be denied:

• Item is not in its original condition, is damaged or missing parts
• Item is received 14 days past the delivery date

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damaged Products

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.